Privacy Policy

Effective May 17, 2018

The Japanese American National Museum (the “National Museum” or “we”) provides this Privacy Policy to inform you of our policies and procedures regarding the collection, use, and disclosure of information we receive through our Services. This Privacy Policy does not apply to any third party websites, services, or applications, even if they are accessible through our Services. Please note that, unless we define a term in this Privacy Policy, all capitalized terms used in this Privacy Policy have the same meanings as in our Remembrance Project Terms of Use, so please make sure that you have read and understand our Terms of Use.

Revisions to this Privacy Policy

Any information that is collected via our Services is covered by the Privacy Policy in effect at the time such information is collected. We may revise this Privacy Policy from time to time. If we make any material changes to this Privacy Policy, we’ll notify you of those changes by posting them on the Services or by sending you an email or other notification, and we’ll update the “Effective” date above to indicate when those changes will become effective.

Information Collection and Use

Our primary goals in collecting information are to provide and improve our Services, to administer your use of the Services, and to enable you to enjoy and easily navigate our Services.

If you submitted a Tribute to a friend or loved one, we asked you for personally identifiable information, or information about you that can be used to contact or identify you (“Personal Information”). Personal Information may include, but is not limited to, your name, telephone number, credit card or other billing information, email address, and home and business postal addresses. The collection, use, and disclosure of Personal Information provided by you if and when you submitted a Tribute is governed by the Privacy Policy in effect at the time such information was collected. To obtain a copy of that Privacy Policy, please email us at

Like many website owners and operators, we use automated data collection tools such as Cookies and Web Beacons to collect certain information.

Cookies” are small text files that are placed on your device by a web server when you access our Services. We may use both session Cookies and persistent Cookies to identify that you’ve logged in to the Services and to tell us how and when you interact with our Services. We may also use Cookies to monitor aggregate usage and web traffic routing on our Services and to customize and improve our Services. Unlike persistent Cookies, session Cookies are deleted when you log off from the Services and close your browser. Although most browsers automatically accept Cookies, you can change your browser options to stop automatically accepting Cookies or to prompt you before accepting Cookies. Please note, however, that if you don’t accept Cookies, you may not be able to access all portions or features of the Services. Some third-party services providers that we engage (including third-party advertisers) may also place their own Cookies on your device. Note that this Privacy Policy covers only our use of Cookies and does not include use of Cookies by such third parties.

Web Beacons” (also known as web bugs, pixel tags, or clear GIFs) are tiny graphics with a unique identifier that may be included on our Services for several purposes, including to deliver or communicate with Cookies, to track and measure the performance of our Services, to monitor how many visitors view our Services, and to monitor the effectiveness of our advertising. Unlike Cookies, which are stored on the device, Web Beacons are typically embedded invisibly on web pages (or in an e-mail).

Log Data” means certain information about how a person uses our Services. Log Data may include information such as your Internet Protocol (“IP”) address, browser type, operating system, or the webpage you were visiting before accessing our Services, the pages or features of our Services that you visit, the time spent on those pages or features, search terms, links that you click on, access times and dates, and other statistics. We use Log Data to administer and analyze use of the Services, to improve, customize, and enhance the Services by expanding their functionality and user-friendliness, and to better tailor it to our visitors’ needs. We may use a person’s IP address to aggregate non-identifying information about how our Services are used.

Information Sharing and Disclosure

Aggregate Information and Non-Identifying Information. We may share anonymized or aggregated data that we collect from the use of the Services, such as de-identified demographic information, information about the computer or device from which you access the Services, market trends, and other analysis that we create based on the information we receive from you and other users.

Service Providers. We may employ third party service providers to work with us to administer and provide the Services. These third parties have access to your Personal Information, if you provided any to us, only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Compliance with Laws and Law Enforcement. The National Museum cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including, but not limited to, subpoenas), to protect the property and rights of the National Museum or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, any illegal, unethical, or legally actionable activity.

Business Transfers. The National Museum may sell, transfer, or otherwise share some or all of its assets, including any Personal Information, if any, collected from users, in connection with a merger, acquisition, reorganization, or sale of assets or in the event of bankruptcy. The National Museum will notify you before transferring your Personal Information to a new entity as part of a merger, acquisition, reorganization, or sale of some or all of its assets if the new entity’s processing of your information will materially differ from that set forth in this Privacy Policy.

Changing or Deleting Your Information

If you contributed a Tribute, you may update, correct, or delete your Tribute by contacting us at If you would like us to delete from our database any Personal Information that you provided with your Tribute, please contact us at with your request. We will use commercially reasonable efforts to honor your request as soon as we can, but some information may remain in archived or backup copies for our records or as otherwise required by law.

Responding to Do Not Track Signals

The Remembrance Project Site does not have the capability to respond to “Do Not Track” signals received from various web browsers.


The National Museum is very concerned with safeguarding your information. We employ reasonable administrative, physical, and electronic measures designed to protect the information we collect from or about you from unauthorized access, use, or disclosure. Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information.

International Transfer

Your information may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to provide information to us, the National Museum may transfer your information to the United States and process it there.

Links to Other Sites

Our Services may contain links to websites and services that are owned or operated by third parties (each a “Third Party Service”). Any information that you provide on or to a Third Party Service or that is collected by a Third Party Service is provided directly to the owner or operator of the Third Party Service and is subject to the owner’s or operator’s privacy policy. We’re not responsible for the content, privacy, or security practices and policies of any Third Party Service. To protect your information we recommend that you carefully review the privacy policies of all Third Party Services that you access.

Our Policy Towards Children

Our Services do not knowingly collect Personal Information from children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without the parent’s or guardian’s consent, he or she should contact us at and we will take steps to delete such information from our files as soon as possible.

Contacting Us

If you have any questions about this Privacy Policy, please contact us at or at Remembrance Project, Japanese American National Museum, 100 N. Central Ave., Los Angeles, California 90012.